Don't annoy me, I'm going to blog about it. If it's out there, Google will find it.
Last night I was poised to strike on a particularly lovely bass guitar, the type of which I have had my eye on for some time now when my broadband decided to throw one of its all too regular wobblies. I got to the bid confirmation page, then I was frantically clicking on the confirm button but to no avail. Some might say this is my fault for being an auction sniping git but one's broadband connection ought to be reliable enough to perform this simple web browsing task.
I was incandescent with rage. This is the final straw in a large bale. It's never worked properly since it went live. It's been flaky for days, I contacted them last week and so far no-one's been in touch. I refuse to call their "support line" and be dragged through troubleshooting my own equipment, on which there is no fault, at my expense. The last time I finally managed to get to talk to someone who actually has an idea of how broadband works, I was promised a call back to see how it was behaving and it never happened.
Meanwhile, I'm left with a connection which I can't count on working properly any day of the week. I am going to issue a formal complaint, I have never encountered such incompetence in all my life. Ideally, I'd like to be released from my contract with them so I can go find someone who knows what the hell they're talking about.
NEVER EVER THINK OF GOING TO ORANGE FOR BROADBAND. IF IT WORKS, GREAT. IF IT DOESN'T, YOU'LL GET NOWHERE LOOKING FOR SUPPORT.
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I've kinda ended up with Orange as a result of going from Freeserve to Wanadoo to Orange. It was a bit flaky over Christmas but generally no real problems.
ReplyDeleteHaving said that, if you do have a problem then I have to agree that it's very difficult to a) find someone willing to do something about it b) expect anything to actually happen, other than magically start working after x amount of time.
Technology has given me inconsistent service lately and it's very frustrating. Yes, look at all these great features!!! Oh, they won't work ALL the time, silly! Reliability is held in high regard.